Disaster Reinforces Shop’s Value
MARY BOCCHIETTI’S heart sank when she arrived at the Pueblo City School District’s in-plant one July morning in 2009 and saw three feet of muddy water filling the entire shop. A water main had burst during the night, flooding the lower level of the district’s administration building, where the nine-employee Document Services Center (DSC) resided.
“We lost pretty much absolutely everything,” recalls Bocchietti, support coordinator for the Pueblo, Colo.-based in-plant. Thoughts of doom pervaded the minds of the staff as they wondered if the district would simply pull the plug on their in-plant and send them adrift.
But DSC had a few things going for it, namely a stellar record of quick turnaround times and cost savings. This was reenforced over the next few months as the in-plant staff took control and started outsourcing the district’s many print jobs to FedEx Kinko’s (now FedEx Office). Jobs were spread around to FedEx locations all over the region, and offset work went to local commercial printers. Despite all this help, though, the service paled in comparison to what the in-plant had been able to provide.
“They still weren’t keeping up with our customers’ demands,” Bocchietti declares.
And they charged more too. This experience proved that DSC produced work at 25-30 percent less cost than outside sources.
“It made everyone say, ‘wow, how do you do what you do?’ ” Bocchietti says.
In the end, the school superintendent concluded that DSC was “invaluable” to the school district. When the insurance money for the ruined equipment came in, the district used it to fund replacement equipment, and the in-plant was back in action.
With an average of nearly 25 million impressions per year, Pueblo City School District’s Document Services Center uses a mix of offset and digital printing devices to satisfy the printing needs of two school districts. Following a recent merger with the Pueblo County District 70, DSC now serves 60 different schools with 1,500 teachers and a total of 2,000 customers.