From Low Performer to Best in Class
Albuquerque Public Schools' in-plant used to be called "The Dungeon." Today, it's a shining example of operational excellence.
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The first step in turning the shop around was cleaning it up, an undertaking that included a call to the exterminator. Then, with the tattered drapes gone and the workplace as tidy as it would get, she turned her attention to the team.
They were a downbeat crew, she says, accustomed more to "scaring people away" than meeting customers' needs.
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- Companies:
- Duplo USA
- Xerox Corp.
- People:
- Karin Tarter
Mike Llewellyn
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