Are You Connecting?

Building deeper connections with people will enhance your influence and help you have a greater impact.

Henry Kissinger once said, “The task of the leader is to get his/her people from where they are to where they have not been.” How can we help our coworkers be successful here in the present—and move with us towards a better future? A big key for us as leaders is to build strong connections with people.

Wes Friesen is the manager of Revenue Collection & Community Offices for Portland General Electric.

Wes Friesen is the manager of Revenue Collection & Community Offices for Portland General Electric.

How can we build strong connections and earn trust so that we can effectively influence our people to be successful? Let me share 10 principles that can help you connect well with people:

1. Commit to connecting. The starting place for developing stronger connections with people is to make a conscious choice to do so. Do you really want to connect better? If yes, then commit to taking intentional steps to build deeper connections. The other principles will give you ideas to consider.

2. Develop a genuine care for people. We can only connect well with people when we value and care for them. We need to not take people for granted and let them know we care and appreciate them. Valerie Elster reminds us that “expressing gratitude is a natural state of being and reminds us that we are all connected.”

Every person is important, as Bill McCartney emphasizes when he says, “Anytime you devalue people, you question God’s creation of them.” Part of caring for people is to be honest, genuine and transparent. Let people see your heart of caring and compassion—and they will respond and feel closer to you. One of my often used quotes is, “People don’t care how much you know until they know how much you care.”

3. Be proactive. Initiate movement towards them. It’s tempting to sit back and let others try to connect with us. But as leaders we need to be proactive and take the initiative. Management experts Tom Peters and Nancy Austin concluded that “the number one managerial problem in America is, quite simply, managers are out of touch with their people and out of touch with customers.”

Related story: Are You A Trustworthy Manager?

Wes Friesen is the manager of Billing, Credit and Special Attention Operations for Portland General Electric. He manages CIS billing, specialized billing, electronic bills and payments, credit and collections and OPUC and special attention operations. Wes and the PGE print and mail team have earned many national awards, such as the IPMA Management Award, four NAPL Gold Awards and numerous PCC awards. Wes received the Franklin Award in 2010 for his contributions to the mail industry. For the past 27 years Wes has been a university instructor and a speaker at conferences. He has written numerous articles for trade journals. Wes earned a B.S. in Business Administration from George Fox University and an MBA from the University of Portland. He can be contacted at:

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