The Case for Unfair Competition
THIS IS an argument for unfair competition. In the end, it will conclude that service departments and auxiliary enterprises (SDAEs) should have an unfair advantage. It will suggest that institutional customers (i.e., departments) should be made to do business with the SDAEs and should be asked to pay a higher-than-market price for the related products or services.
Sound crazy? It did to me, too…but I think the case is a pretty good one. Read on.
SDAEs are a problem, but they are indispensable on every campus. Service departments, such as the in-plant print shop, are those organizational units whose mission it is to serve the needs of other departments on a business-type basis. The key feature of a service department is that it charges for its services, rather than being mission-funded as are, say, academic and administrative departments.
Under mission funding (sometimes called direct funding), a department is granted its budget. It doesn’t have to do anything to earn that budget other than to accomplish its mission. An academic department’s mission is to teach, and so it teaches. The mission funding pays for that.
Mission funding works well when the service offered by the department is not subject to abuse if it were offered free. The accounting office is an excellent example. People don’t fall all over themselves to take advantage of free accounting.
But mission funding won’t work for service departments. If printing services were free to other departments, they would be abused. The same with photography, painting, woodworking, television services, and the like. The giving away of these types of services encourages the human tendency to overuse and abuse.
Accordingly, the service department charge-back model works well, and the service department acts like an internal business. The obvious question is, “Since these types of services are commercially available, why do we duplicate them with a department inside the institution?” The answer to that question is a little more complex than you’d think, and I’ll discuss it a little later.