Chargeback Bolsters Steelcase In-plant

Implementing a chargeback system, says Steelcase's Al Schmidutz, was one of wisest moves he has made.

By Kristen E. Monte

"IT IS something that continually needs to be tweaked to make it better, and we constantly have to measure and update it."

"It," according to Al Schmidutz, is the chargeback system he implemented at Steelcase's in-plant a few years ago. This system, he says, is the foundation for the many significant changes he has made during his nearly five-year tenure with the company. His entry into the printing industry, though, started several years earlier.