Does Your Team Work?
For us fans of team sports, isn't it exciting to see our favorite teams blend their individual talents and abilities and achieve success as a unified team? The good news is that our teams in the business world can also achieve success. One key to making that happen is teamwork.
What is teamwork? I like Andrew Carnegie's definition: "Teamwork is the ability to work together toward a common vision—the ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results."
How can we develop stronger teamwork? Let me share 10 rules for high-performance teamwork, adapted from John J. Murphy's book Pulling Together:
1. Put the Team First. In the middle of every high-performance team is a common purpose—a sense of vision and mission that unites and inspires each individual team member. Make sure you solicit participation from the team when developing the common purpose, remembering the principle that "change imposed is change opposed" and Ken Blanchard's quote: "None of us is as smart as all of us."
Alexander Graham Bell summarizes well when he says, "All winning teams are goal oriented. Teams like these win consistently because everyone connected with them concentrates on specific objectives. They go about their business with blinders on; nothing will distract them from achieving their aims.
2. Communicate Openly and Candidly. High-performing teams are empowered teams, and information is a great source of power. Sharing the team's key performance metrics, indicators and ongoing status is crucial. Ask yourself: "What do team members need to know on a daily, weekly and monthly basis to manage performance?" Tools such as balanced scorecards, dashboards, work review meetings and one-on-one coaching sessions can be helpful.
3. Be Part of the Solution, Not the Problem. There is no substitute for personal ownership, responsibility and self control. These are traits that we can model—and intentionally encourage in our team members. Also, recognize that problems will arise—and they may be blessings in disguise if we learn and grow from them. As philosopher René Descartes notes: "Each problem that I solved became a rule, which served afterwards to solve other problems.
Wes Friesen manages multiple departments for an electrical utility based in the Northwest. His teams have earned numerous awards including NAPL Gold awards. Wes also teaches university classes and is a featured speaker at a variety of national conferences. Wes has just written a book called Your Team Can Soar! which contains 42 valuable lessons to help you lead and develop high performing teams. Books can be ordered from his personal website (wesfriesen.com) or via the following link: http://www.xulonpress.com/bookstore/bookdetail.php?PB_ISBN=9781498460866 Contact Wes at firstname.lastname@example.org.