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From the Editor: In-plant House Calls

September 2014 By Bob Neubauer
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I don’t typically have many events to attend in the summer months, but in July Konica Minolta invited a few editors to New York City to witness the launch of its bizhub PRESS C1100 and chat with company executives. (It didn’t hurt that they put us up in the Waldorf Astoria, a step up from the Econo Lodge where I usually crash.) As I often do when I travel, I visited a couple of in-plants while in the Big Apple.

First I took a subway to the financial district (I forgot how sweltering those subway platforms get in the summer) where I stopped in to see Tony Hinds at the New York Stock Exchange, now owned by Intercontinental Exchange (ICE). Back in 1994, this was the first in-plant I ever visited.

Tony’s shop handles a lot of print-on-demand work, such as books for meetings, as well as brochures and other items for functions taking place on the trading floor. He recently added a Xanté printer for envelopes, post cards and letterhead. Posters and banners for booths on the trading floor are a crucial item printed by the shop, and many times they must be printed with little prior notice, such as when the company selected to ring the opening or closing bell changes at the last minute. The in-plant is able to quickly produce these items.

Another impressive service the in-plant provides is engraving brass name badges, signs, souvenir medallions and more. The in-plant has eight engravers. Sometimes name badges need to be engraved at a moment’s notice, as when more people show up for an event than expected. Tony said ICE, the exchange’s new owner, has been very supportive of the in-plant team and the crucial service it provides.

After leaving Tony (and suffering another long wait on a stuffy subway platform), I dropped in on the in-plant at a major city law firm (whose name I was told not to reveal). Manager Tom Cook has been there nearly two decades, and he said most of the legal paperwork the shop used to print has been replaced by digital files. Still, the in-plant maintains a small arsenal of Konica Minolta printers so it can instantly print any documents that are needed, since cases often hinge on these documents. Tom said the shop averages about three million clicks a month. 


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