From Temp to Manager
After working her way up from the bottom, Lori Fuller strives to continuously improve her in-plant at the University of Nebraska Medical Center.February 2013 By Bob Neubauer
Into the Four-color World
After looking at all the options, the in-plant installed a Presstek 34DI direct imaging offset press in late July 2009.
“We had never done four-color,” she reveals.
The shop began printing brochures, newsletters, invitations and other four-color work that had previously been outsourced.
“We’re able to do work that we were not able to do five years ago,” she remarks.
Two years ago, the in-plant upgraded its digital printing capabilities with a Xerox Color 800 with a clear dry ink station.
“That is a beautiful machine,” Fuller declares. “It’s that niche between the DI and a color copier for that short-run [work].”
As a result, she says, Printing Services’ quality is top notch.
“I think our quality is excellent,” she affirms. The in-plant proved it by winning a Gold and a Silver award in last year’s In-Print contest. She is proud to have been picked to serve as an In-Print judge in 2012.
Fuller oversaw the creation of an online ordering system to make it easier for customers to send work. As a result, “80 percent of our ordering comes online,” she says.
Since assuming the manager’s role, Fuller has focused on improving customer service and marketing. She meets with customers regularly and the in-plant hosts open houses.
“Anything we can do to be up close and personal with our customers,” she says.
Still, she knows there’s always room for improvement, so a couple years ago she hired a consultant to analyze the operation.
“That was very eye-opening,” she says. As a result of this review, the in-plant has been able to cut down on waste, adjust its pricing and combine delivery services with the mail department to free up a bindery worker.
Always looking for ways to update its services, the in-plant now does e-mail blasts for customers after their printed publications go out. Fuller also hopes to add a digital envelope press and move into this new line of work. Her efforts to keep customers happy have not gone unnoticed.
“We have good support from upper management,” she says.