From Temp to Manager

After working her way up from the bottom, Lori Fuller strives to continuously improve her in-plant at the University of Nebraska Medical Center.

February 2013 By Bob Neubauer

multipage

Into the Four-color World

After looking at all the options, the in-plant installed a Presstek 34DI direct imaging offset press in late July 2009.

“We had never done four-color,” she reveals. 

The shop began printing brochures, newsletters, invitations and other four-color work that had previously been outsourced. 

“We’re able to do work that we were not able to do five years ago,” she remarks.

Two years ago, the in-plant upgraded its digital printing capabilities with a Xerox Color 800 with a clear dry ink station.

“That is a beautiful machine,” Fuller declares. “It’s that niche between the DI and a color copier for that short-run [work].”

As a result, she says, Printing Services’ quality is top notch.

“I think our quality is excellent,” she affirms. The in-plant proved it by winning a Gold and a Silver award in last year’s In-Print contest. She is proud to have been picked to serve as an In-Print judge in 2012.

Fuller oversaw the creation of an online ordering system to make it easier for customers to send work. As a result, “80 percent of our ordering comes online,” she says.

Since assuming the manager’s role, Fuller has focused on improving customer service and marketing. She meets with customers regularly and the in-plant hosts open houses.

“Anything we can do to be up close and personal with our customers,” she says.

Still, she knows there’s always room for improvement, so a couple years ago she hired a consultant to analyze the operation. 

“That was very eye-opening,” she says. As a result of this review, the in-plant has been able to cut down on waste, adjust its pricing and combine delivery services with the mail department to free up a bindery worker.

Always looking for ways to update its services, the in-plant now does e-mail blasts for customers after their printed publications go out. Fuller also hopes to add a digital envelope press and move into this new line of work. Her efforts to keep customers happy have not gone unnoticed.

“We have good support from upper management,” she says. 

Outside of the office, Fuller and her husband Dennis, a computer analyst, enjoy traveling and spending time with their four grandchildren and two Rottweilers. She also does some freelance graphic design and is working toward a degree in non-profit administration.