Print Management Adds Value in Torrance

The Central Services staff for the City of Torrance stands near the shop’s  Kodak Digimaster 9150. Front row, from left: Gerry Pinela, William Urquilla, Rick Gonzalez, Erick Hernandez and Michael Grabowski. Back row, from left: Carl Hidalgo, Allen Teng, Shant Megerdichian, Edna Fisher and Gail Shota.
Since adding a print management solution, the City of Torrance's Central Services department has improved its workflow, job tracking abilities and ease of use for customers.

When Gerry Pinela took over as supervisor of Central Services for the City of Torrance, Calif., in June of 2007, the job submission process at the nine-employee in-plant was somewhat laborious. Customers filled out a three-part NCR form, and then the staff manually entered the job information into an Excel spreadsheet. The manual process was time consuming and lacked the tracking and reporting capabilities Pinela needed to effectively manage the workflow.

“Jobs weren’t kept track of as accurately as we would have liked,” he reflects.

It was not possible to break out costs by department/division/account number or by specified projects. What’s more, email limitations prevented customers from sending large files to the shop, forcing them to burn files to a CD and walk it over.

To improve the shop’s workflow, job tracking and ease of use for customers, Central Services implemented Print Shop Pro from edu Business Solutions in 2008. Since then, the city has been able to achieve 100 percent online order submission.

“Simply put, the system is easy to use,” says Pinela.

A Balanced City

Torrance, the eighth largest city in Los Angeles County, has more than 1,600 employees across 14 different departments. The in-plant serves approximately 125 customers and produces more than 3,000 print jobs per year, with several months exceeding 350 job tickets. The shop prints a large volume of flyers for departments like Community Services, Parks and Recreation, Public Works and the Torrance Library. The City Council agenda, which can run hundreds of pages, is another big job.

Color printing makes up about 30 percent of the in-plant’s volume, Pinella says. The fully digital operation includes a Konica Minolta bizhub Pro 6501, two Kodak Digimasters (a 9110 and a 9150), a Riso HC5500 inkjet printer for envelopes and letterhead, and a Riso black-and-white duplicator. The shop also has a 44˝ Epson Stylus Pro 9890 wide-format printer.

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