Streamline Your Mail Center

Don’t stop with merging mail and print. You can continue to bring savings and increase efficiency after the merger.

So you’ve merged your in-house mail and print departments? You’ve been through turmoil and tumultuous times, and you persevered?

Why stop there?

With the constant changes in technology, improvements to your in-plant mail and print operations should be ongoing. Keeping on top of trends, postal regulations and new ideas can only increase your parent organization’s bottom line.

ThomTake Brigham Young University, for example. The Provo, Utah, school merged its copying, printing and mail services more than two years ago and continues to make improvements that add up to tremendous cost savings for BYU. Thom Roylance, assistant director of the Print and Mail Production Center at BYU, says the department employs 60 full-time employees and more than 230 students. With an annual budget of $12 million, BYU processes a large number of mailings over the course of a year.

According to Roylance, having printing and mail services in one location is a huge benefit.

“Having everyone housed in the same area brings unity to the employees and produces a feeling of being one,” he says. “When you change things on an organizational level, the employees need time to adjust to the change, and having them together made it better for everyone involved.”

By combining departments and eliminating some positions via attrition, BYU immediately saved over $86,000 in salaries and benefits.

But Roylance isn’t finished yet.

“We have many great ideas on the table,” he says.

BYU plans to initiate an intranet site so that the center’s clients can check on the status of a job at any time, whether it’s in the print, bindery or mail stages.

“We’re also looking into adding an ink-jet for bar coding to our stitcher/trimmer,” says Roylance. “That will save us 24 hours [in] turnaround time.”

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