The Overtime Charge Dilemma

An article in the Printing Industries Association of Southern California's Weekly Update offers some advice for printers faced with the dilemma of whether to charge clients for overtime when they deliver their files later than promised.

Most people understand that working overtime is golden since it means that more work is being produced, the overhead is being more fully utilized and we are getting closer to profitability. However, there is that irritating moment when the client who promised the file on Tuesday, finally produces it on Friday but still wants delivery on Monday.