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UNT: Ready for Anything

Award-winning quality and stellar customer service have given University of North Texas Print & Mail Services an outstanding reputation on the “Mean Green” campus.

April 2010 By Bob Neubauer
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A QUICK look at the list of winners from the In-Print 2010 contest will tell you what the folks in Denton, Texas, have known for years: University of North Texas Print & Mail Services is one of the most quality-conscious in-plants in the country. When the contest judging wrapped up last month, the 40-employee in-plant had won 10 awards—seven of them Gold awards—in both the offset and non-offset categories.

This is one in-plant that knows printing.

Sitting in his office on the UNT campus, about an hour northwest of Dallas, Director Jimmy Friend is ecstatic about his in-plant's accolades.

"It's unbelievable," he exclaims, almost speechless upon hearing the news. "I'm so, so proud of my staff."

Since 2004, he says, the in-plant has won an impressive 38 In-Print awards, earning it great respect across the 36,000-student university.

"The reputation we have here is unbelievable," proclaims Friend. Last year, he says, the university president even announced the in-plant's awards to all UNT staff and faculty at a luncheon, earning the unassuming Friend an ovation.

The stellar reputation of UNT Print & Mail Services is bolstered by more than just its print quality, though. Its customer service is legendary, its turnaround time unbeatable. The gratitude of the campus community has been heartwarming.

"Three weeks ago our Development office had a reception for us," says Friend, a man whose last name suits his personality well. His entire staff was invited, refreshments were served and the university's vice president of Development personally thanked all of them for their hard work.

"A vice president of a university our size doesn't break themselves away to come talk to the print shop and the mail room," says Friend, humbled by the experience.

That official and many others at UNT recognize the crucial role the in-plant is playing in the university's success. Whether it's fulfilling recruiting material, adding time-saving services or just paying close attention to customer needs, the in-plant is determined to do all it can to make UNT a success.

"We try to be more than a print shop," Friend affirms. "We want to be part of the solution."

This extra effort has paid off. Despite the recession, the in-plant's revenues are up 8-9 percent over last year, Friend reveals. Current sales are about $4.8 million, and he expects them to reach $5 million by next year.



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