UNT: Ready for Anything

Standing with one of the in-plant's two HP Indigo digital presses are (from the left) Jimmy Friend, director of UNT Print & Mail Services, Judy Willis, assistant director, and Clem Deussen, production manager.

Clem Deussen (left), production manager, and Mark Spicer, press operator, go over a sheet printed on the two-color Heidelberg press, soon to be joined by a five-color, 29˝ press. A new Ryobi 3404 DI press arrived last month. More than half of the shop's large offset press jobs are four color. (Photo by Roy Nance, UNT.)

Operating the new C.P Bourg collator/booklet maker are (from the left) David Fitzpatrick, Brian Green and Randy Groves. (Photo by Roy Nance, UNT.)

Bindery Operators Brian Green (left) and David Fitzpatrick stand with the in-plant's MBO B26 folder. (Photo by Roy Nance, UNT.)

Val Lunday, digital color workflow specialist, waits for a plate to emerge from the Presstek Dimension 800 computer-to-plate system. (Photo by Roy Nance, UNT.)

Amber Guillory, digital print technician, loads paper into the Kodak Digimaster E125 black-and-white printer in Eagle Images' production center. (Photo by Roy Nance, UNT.)

Award-winning quality and stellar customer service have given University of North Texas Print & Mail Services an outstanding reputation on the “Mean Green” campus.

A QUICK look at the list of winners from the In-Print 2010 contest will tell you what the folks in Denton, Texas, have known for years: University of North Texas Print & Mail Services is one of the most quality-conscious in-plants in the country. When the contest judging wrapped up last month, the 40-employee in-plant had won 10 awards—seven of them Gold awards—in both the offset and non-offset categories.

This is one in-plant that knows printing.

Sitting in his office on the UNT campus, about an hour northwest of Dallas, Director Jimmy Friend is ecstatic about his in-plant’s accolades.

“It’s unbelievable,” he exclaims, almost speechless upon hearing the news. “I’m so, so proud of my staff.”

Since 2004, he says, the in-plant has won an impressive 38 In-Print awards, earning it great respect across the 36,000-student university.

“The reputation we have here is unbelievable,” proclaims Friend. Last year, he says, the university president even announced the in-plant’s awards to all UNT staff and faculty at a luncheon, earning the unassuming Friend an ovation.

The stellar reputation of UNT Print & Mail Services is bolstered by more than just its print quality, though. Its customer service is legendary, its turnaround time unbeatable. The gratitude of the campus community has been heartwarming.

“Three weeks ago our Development office had a reception for us,” says Friend, a man whose last name suits his personality well. His entire staff was invited, refreshments were served and the university’s vice president of Development personally thanked all of them for their hard work.

“A vice president of a university our size doesn’t break themselves away to come talk to the print shop and the mail room,” says Friend, humbled by the experience.

That official and many others at UNT recognize the crucial role the in-plant is playing in the university’s success. Whether it’s fulfilling recruiting material, adding time-saving services or just paying close attention to customer needs, the in-plant is determined to do all it can to make UNT a success.

Related story: University of N. Texas Consolidates In-plant

Bob has served as editor of In-plant Graphics since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 130 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, cosponsored by IPMA and In-plant Graphics.

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