Improve Your In-plant
In an article in the January issue of IPG, columnist Wes Friesen, manager of Billing, Credit & Special Attention Operations for Portland General Electric, offers seven suggestions to help in-plant managers improve morale, motivation and productivity.
- Build Credibility. Constantly enhance the reputation of your operation to improve the probability of acquiring the resources you need.
- Communicate. Employees want to know how the team and the organization are doing, and the person they most trust for this information is their immediate supervisor.
- Give Your People Hope. Napoleon said that “Great leaders are dealers in hope.”
- Give out verbal, written and even physical “hugs” to our team members to build camaraderie and ease a bit of the pain that people are feeling.
- Manage Your Costs. One key is to invite your employees into the process and listen to their ideas.
- Consider Insourcing or Outsourcing. If you have a well managed operation and have available capacity, bringing in external work can leverage your assets and provide a means to subsidize your costs.
- Build Morale, Motivation and Productivity through Recognition. Sincere, regular and positive recognition and rewarding of desired behaviors is common sense, but not common practice.