Meeting Service Expectations with Document AutomationJune 1, 2012
In an age of mobile devices and instant access to information, companies are under pressure to improve customer service and communications. How do you keep pace with customer expectations?
On Tuesday, Xplor International will provide you with some guidance via a Web seminar sponsored by Oracle and Xplor. Starting at 1 p.m. EDT, the one-hour webinar will feature Benjamin Moreland, senior analyst, Celent, and James Mullarney, senior director of Product Strategy, Oracle. It will cover:
- How to deliver information to the customer’s platform of choice.
- How customer service representatives can go beyond resolving account issues to recommending programs and discounts.
- How intelligent document automation can enable these steps forward.
Join this webinar to learn how to meet rising customer service expectations in an age of instant access.
Reserve a spot for the June 5 event by registering now.