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Helping Yale Look its Best

It’s no surprise that a top school like Yale University has a stellar in-plant behind it, providing unrivaled print quality and launching unique money-saving programs.

May 2012 By Bob Neubauer
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As universities look to expand, the space occupied by their in-plants can seem awfully attractive. Not every in-plant survives this real estate envy. 

That was the scenario at Yale Printing & Publishing Services (YPPS) in 2008, when the university decided to begin construction of a new Yale School of Management. The in-plant’s 15,000-square-foot operation was located in a building that was scheduled for demolition. To determine whether outsourcing made sense, the university did a complete financial review of the in-plant. The study revealed that it would be more costly to close the shop and outsource than to move it.

“Strictly from a numbers standpoint, it was a very long payback to eliminate the operation,” says Jeff Gworek, director of the 57-employee in-plant. 

But the review found something else too.

“It was deemed that we provided excellent services to these folks inside the university,” he says. 

So with that strong endorsement, the in-plant moved a mile and a half into a new 22,200-square-foot facility—located in what was once a Winchester firearm factory—in the newer Science Park section of New Haven, Conn. In addition to gaining 7,000 square feet, a climate-controlled plant, a warehouse area and an improved workflow, the shop managed to cut its rent payments in half.

The lesson Gworek took from that 2009 evaluation is one that still guides him today: to stay in business, the in-plant must maintain those cost savings and excellent service levels—and make sure the university knows about them.

“I advertise the value-added savings continually,” he remarks. “We document all of those savings and I publish those savings on a regular basis.” 

He keeps a score card that details them and sends it to upper management.

Saving money, though, has been increasingly challenging in these times of budget reductions. Customers are printing less. Since FY2009, the shop’s jobs have decreased from 18,983 to 15,644. And because the in-plant is prohibited from insourcing, finding new customers is difficult. As a result, the shop lost $960,000 in FY2011. 

In-plant Snapshot

Yale Printing & Publishing Services
New Haven, Conn.

  • Facility: 22,200 square feet
  • Employees: 57

Key Equipment:

  • Avanti Print Management System
  • Xerox Freeflow Process Manager
  • RSA QDirect
  • Xerox Color 1000 press
  • Two Xerox 700 digital color presses
  • Two Xerox Nuvera 144EA black-and-white printers with in-line finishing
  • Two Xerox 4127 black-and-white printers
  • Two 60˝ HP Designjet 5500 wide-format printers
  • PSI 3655 envelope printer
  • Secap Jet 1 addressing machine
  • Pitney Bowes Series 8 mail inserter
  • Pitney Bowes DM1100 mailing system
  • Pitney Bowes Connect+ 3000 mailing system 
  • Two-color AB Dick 9985 press
  • Two AB Dick 9800 presses with T-heads
  • Mitsubishi SPD-Eco1630 -platemaker
  • Standard Horizon SPF-20 booklet maker
  • Standard Horizon BQ-270 perfect binder
  • Standard Horizon HT-30 three-knife trimmer
  • 30˝ Challenge cutter
  • 45˝ Polar cutter
  • Morgana AutoCreaser
  • Baum Ultrafold folder
  • MBO folder
  • Rosback scorer/perforator
  • GBC 1264WF laminator
  • GBC 5270 laminator
  • GBC Digicoil coil binder
  • GBC VeloBind and SureBind


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