Management Counts

Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.

Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.

Often, the VP and the in-plant manager have different perceptions of which data is important to measure and report on. The in-plant manager needs hard numbers to guide shop performance. But the VP needs to know why these metrics are important. Make sure you ask which metrics management wants to see.

Ray Chambers explores how the desire to control the supply chain to meet business objectives led companies to create in-plants.

After a year of planning, the Association of College and University Printers conference is just over a week away.

Twenty years ago, HardCopy—the listserv for print professionals serving in the educational space—was born. Here’s the story.

More Blogs