The very last session at ACUP 2011 proved to be one of the best. Jimmy Friend, director of Printing and Distribution Solutions at the University of North Texas, took the stage and revealed that his award-winning in-plant once produced such low-quality work and had such bad service that nearly every customer he surveyed described its service as unacceptable. He then described the steps he took, over the past 15 years, to turn his in-plant completely around into the roll model it is today.
Andrew Scott
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 170 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
The UK University Print Manager’s Group conference drew 55 delegates from all over the world to the Imperial Hotel in Torquay, Devonshire, in the south west coast of England. The program consisted of sessions by members.
After its cancellation last year due to low registration numbers, the Association of College and University Printers (ACUP) conference was back with a vengeance this year. Attendees this year hailed from as far away as Australia, New Zealand and Scotland, and included managers from all over the U.S., from Oregon to New Hampshire, with a large contingent from Texas.
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Comment
ANY IN-PLANT manager who has attended the Association of College and University Printers (ACUP) conference in the past 12 years, has certainly heard the Scottish brogue of Andrew Scott ringing through the air.
Three university in-plants in the UK have installed Presstek digital offset presses in recent months. In addition to Glasgow Caledonian University, which (as reported in IPG’s May issue) has installed a landscape-format Presstek 52DI, Aberystwyth University and the University of Edinburgh have each installed Presstek 34DI digital offset presses. In fact, this is the second 34DI for Aberystwyth, which is located in Wales.
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