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One of the largest university in-plants, the BYU Print & Mail Production Center is reorganizing to make itself more efficient and customer friendly. By Bob Neubauer When Brigham Young University merged its print and mail operations in 1998 to form the Print & Mail Production Center, it improved communication between the departments and enhanced its workflow. Now Doug Maxwell wants to take that merger even farther. The new director and his team are reorganizing and streamlining the 65-employee in-plant so that printing, copying and mail functions are completely integrated, not independent services with separate staffs, reporting structures and scheduling. "We felt that we