When the print shop for the City of Longmont, Colo., wanted to improve its capabilities, it didn't send out e-mails to ask what type of services customers needed. Instead, staff went out to each customer and asked what they thought the in-plant was lacking. "There was an expression of a need for a wide-format [printer],” reports Richard Showers, in-plant manager.
Richard Showers
It's official. We can now use the word “recession” to describe what all of us already knew was happening. Among those giving their budgets closer scrutiny this holiday season are the nation’s cities. Declining tax revenue is forcing many of them to eliminate services. Here in Philadelphia, the city plans to close libraries and keep public pools dry next summer as a way to help cope with lost revenue.
“Because we’re a two-person shop, we’re limited in what we’re able to accomplish,” acknowledges Richard Showers, printing supervisor for the city of Longmont, Colo. Jobs tend to back up, he adds. To ease the burden, Showers came up with a unique solution 10 years ago. Knowing that law breakers were often sentenced to perform community service, he proposed letting them carry out that service by helping in the city in-plant. His small staff would get a helping hand (without owing wages) and the mostly youthful offenders would learn a little about printing. The idea was a hit. Today, those sentenced to community service in