Building a Better Customer Experience
Sponsored by: Canon Solutions America
Speakers: Dave Schuller, Director, IT Production Support, Venture Solutions
Building a better customer experience is top-of-mind for most every brand today. Corporations are saying that by 2020, customer experience will overtake price and product as the key brand differentiator. Many will say it already has. To deliver the right experience enterprises want to engage meaningfully with their customers across the entire customer journey from developing market awareness through to billing and customer service.
In this webinar you will learn about:
• The latest trends in customer communications and enhancing the customer experience
• Tools and techniques for delivery of relevant messaging across all communication channels.
• A success story from one of your peers on the benefits of delivering a cross channel relevant customer experience
Sponsored by Canon Solutions America