A Path to Change

Implementing change is never as easy as just making a proclamation; you need buy-in from those who will be impacted. Here’s how one state government in-plant went about making changes to improve its operation.
The management team at The Pennsylvania Department of General Services Bureau of Publications (from the left): David McCloskey, Craig Andrews, Jeff Gensemer, Marcie Carr, Steve Calkins and Elizabeth Schehr.