Operational Efficiency

Gordon Rivera is a graphic communication lecturer at California Polytechnic University, San Luis Obispo and is the supervisor of Campus Graphics, an in-plant provider of traditional and digital media for Allan Hancock College, a community college in Santa Maria, Calif. He is a certified G7 Print Professional and has successfully completed both Lean/Six Sigma training and a Black Belt level project. Please email gorivera@calpoly.edu regarding your print experiences in the pursuit of quality.

When faced with an extensive project requiring some serious wide-format printing, this small in-plant buckled down and brainstormed.

Gordon Rivera gives a personal example of Six Sigma concepts in action by relating his recent car-shopping experience during which one

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