When did you last interview a customer? I try and interview a customer every month. The information I get from spending 30 minutes with one of my existing clients is invaluable. Remember, this conversation is not about sales. It is all about finding out about your customer.
Fourteen technologies have been singled out by the Printing Industries of America to receive 2017 InterTech Technology Awards. These technologies have been deemed truly innovative and are expected to advance the performance of the graphic communications industry.
The sign and visual communications industry continues to reap the rewards of an improving economy.
Gina Testa has retired from Xerox after 32 years. She weighs in on the state of the industry and how printers can remain successful.
Marketing automation software is a building block in helping to connect all channels.
As a generation of skilled press operators retires, in-plants struggle to find qualified replacements. To help fill that void, the SkillsUSA Championships brought together two dozen of the nation’s top high school and college-level graphic communications students to compete.
The way Quark lost its monopoly in the professional publishing space would be a great case study on everything a company can do wrong.
At last month’s IPMA conference, one session focused on getting employees more engaged in their work lives.
A unique high school graphic arts program uses a hands-on approach to familiarize students with all operations of a printing company.
Cox Media Group Ohio will close its newspaper printing facility in Franklin, Ohio — originally built at a cost of almost $100 million.
