The very last session at ACUP 2011 proved to be one of the best. Jimmy Friend, director of Printing and Distribution Solutions at the University of North Texas, took the stage and revealed that his award-winning in-plant once produced such low-quality work and had such bad service that nearly every customer he surveyed described its service as unacceptable. He then described the steps he took, over the past 15 years, to turn his in-plant completely around into the roll model it is today.
New Hampshire
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 170 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
The enthusiasm at the recent Association of College and University Printers (ACUP) conference was higher than ever, as the group convened for the first time in two years. The cancellation of last year's conference was all but forgotten by the 45 in-plant managers who gathered in sunny Charlotte, N.C., for more than three days of fellowship and education. The smaller size of the group made it easy to meet all of the attendees and find out about their operations.
Steady improvement over six years turned the once meager in-plant at Anthem Blue Cross and Blue Shield of Maine into an award winner. WHEN ANDREW Haynes started working at Blue Cross and Blue Shield of Maine in 1994, the in-plant wasn't exactly state-of-the-art. "The equipment was so old that you really couldn't do anything with it," the prepress and press production specialist recalls. But help was on the way—in the form of a two-color, 26˝ Heidelberg MOZ press. Haynes arrived at the beginning of a six-year period of growth that turned the South Portland, Maine, in-plant into a high-production, award-winning facility. These changes not
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