Rockville, Md.

Julie Greenbaum is a contributor to Printing Impressions

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 170 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.

Producing booklets has gotten a whole lot easier at Westat since the employee-owned research firm’s in-plant installed a new Duplo System 5000 collating/booklet making system. 

“We purchased the booklet maker because we produce a lot of booklets, and not all of our machines had finishing capabilities on them,” reports Ezra Schneider, manager of the eight-employee Reproduction and Copy Services department. 

ASK BILL Neff about the key to his success over his long printing career and he'll tell you it's his ability to listen—to customers and coworkers alike. His prowess at solving problems, his knack for adding just the right services to his in-plant—it all comes down to paying attention when people talk, and not being afraid to ask, "What more can I do to help?"

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