As he inches up on his retirement at the end of March, Joe Goss, director of Indiana University Document Services, has been readying his in-plant for a future without him. First he moved the 30-employee operation into a new facility last June, with improved workflow and closer proximity to the mail operation. Then, more recently, Goss oversaw the installation of two new Konica Minolta bizhub PRESS C7000 digital color printers, one with a booklet maker.
Joe Goss
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 170 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
When a university realizes its in-plant is sitting on prime real estate, that news often leads to a few restless nights for the manager of that shop. That's what happened at Indiana University, when the city of Bloomington decided to develop a technology park on the west side of town, in an area where IU Document Services had been situated for 41 years.
From road construction to university printing, Joe Goss' customer service skills have served him well. by Bob Neubauer "No previous printing experience needed." Those were the words on the job notice that caught Joe Goss' eye back in 1985. After 12 years in the road construction business, he was starting to wonder about his future. The slumping economy was taking its toll on business. Figuring he had nothing to lose, Goss applied for the job as director of Indiana University Printing Services, in Bloomington. Much to his surprise, he was called for an interview. That interview revealed that the in-plant, though very proficient
Almost 80 university in-plant representatives converged on Indiana University for the recent Big Ten Printing & Copyright Conference. Joe Goss, director of IU Printing Services and Materials Management, organized an excellent program, which included a tour of Printing Services' impressive facility. Among the exciting topics discussed during the educational sessions were online job submission, on-demand printing and doing more with less. Watch for complete coverage in an upcoming issue.
In-plants that have wide-format ink-jet printers say the devices have quickly paid for themselves in increased business. by Caroline Miller According to Joe Goss, if there is one thing that has had an impact on the wide-format ink-jet printing market, it's the PowerPoint presentation. "We never realized the kind of demand there would be for charts and posters to accompany PowerPoint presentations," says Goss, director of university printing and materials management at Indiana University, in Bloomington, Ind. "The professors don't want to keep redoing the charts. They need something that is printed on a flexible material that they can roll up, place in a
Web sites are a great way to advertise, improve customer service and show that your in-plant is on the cutting edge of technology. The Internet is no longer the wave of the future—that wave has already crashed upon the shore. And if you missed that wave and still haven't put your in-plant out in the sea of Web sites, consider yourself shark bait. Many in-plants already have made a strong stroke into the depths of the Internet, not only to advertise their services, but also to take customer orders and offer better customer service. The Internet provides a quick and easy way for customers
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