Matt Doughty

In his IPMA session entitled "How to Swim with Sharks," Matt Doughty discussed the advantages of sharing information with your staff.

University of Kansas may have closed one in-plant, but it relocated and expanded another, to the delight of its customers. By Bob Neubauer TWO THINGS happened at the University of Kansas last year: The school closed the in-plant on its main campus in Lawrence, and it moved and expanded the in-plant at the University of Kansas Medical Center an hour away in Kansas City. Why would a university close one shop and expand another? Matt Doughty thinks he knows the answer: Service. Doughty, director of Publishing and Postal Services at KU's Medical Center, feels his 20-employee operation collaborates so closely with its customers, and