Steve Dimond

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 170 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.

In-plant managers often talk about the challenge of outsourcing. Even with printing resources in-house, companies still outsource printing. In some cases the reason is due to the perception of the in-plant and lack of understanding among organizational departments about what services the in-plant actually offers.

Temperatures in Minneapolis cooled a bit on the second day of ACUP 2013, but the enthusiasm certainly did not. About 80 managers from 25 states and the U.K. are gathered in the “Land of 10,000 Lakes” right now for the 48th annual Association of College and University Printers (ACUP) conference.

Once their digital color presses are up and running, in-plants often discover a few things they wish they had known ahead of time. We asked four managers to tell us what they learned—and what they wish they had known ahead of time.

Two years ago, things were looking up for M.I.T. Copy Technology Centers, the in-plant at the Massachusetts Institute of Technology, in Cambridge. After a long search, the 21-employee operation had finally made the decision to acquire a Xerox iGen3 and was preparing to enter the world of high-quality color printing.

I just returned from the Association of College and University Printers (ACUP) conference in Boston, and what a terrific event it was. About 135 managers from all over the world—including Australia, New Zealand and the U.K.—were there, and I enjoyed mingling with them and hearing their stories. What made ACUP so great was not just its interesting sessions—though Steve Dimond and his staff at the Massachusetts Institute of Technology did an excellent job organizing them, along with a nice vendor exhibit and some enjoyable evening activities. What made ACUP stand out was the constant interaction of the attendees. At every opportunity managers from

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