IPMA 2005 Transforming Your In-plant

Providing low-cost printing is no longer enough. At IPMA 2005, in-plants learned they must improve their customer relations skills and integrate themselves into their organizations' core businesses to survive.

By Bob Neubauer

More than 100 in-plant managers gathered in suburban Chicago last month for IPMA 2005, the annual International Publishing Management Association conference. Appropriately dubbed "Winds of Change," the conference focused on the need for in-plants to transform from printing operations into providers of financial and strategic value to their parent organizations.