After outsourcing its printing, the University of Central Florida endured a nightmare of inefficiency and expense. Now the in-plant's back and customers are happy again.

By W. Eric Martin

Back in 1993, the higher-ups at the University of Central Florida, in Orlando, looked at the books one day and were shocked to discover their in-plant was running a deficit of more than $100,000.

Even though they subsequently learned the print shop manager was pilfering funds—and driving up the negative numbers—upper management decided to bring in outside help.