The Problem Solvers
Being involved in the early stages of projects enables Sun Life Financial's Document Services Group to save the company time and money, even if it means less printing for the in-plant.November 2012 By Bob Neubauer
Helping customers save time and money is every in-plant's mission. So when Sun Life Financial's Document Services Group discovered that a department was hiring temps to manually stuff envelopes—and taking a week to 10 days to do it—John Moschilli had to take action.
The senior manager of the Document Services Group convinced the department that his in-plant could do this inserting much more quickly and cost effectively using automated processes. To do this, the in-plant added an address page with a barcode on it to each piece. The code told the shop's Pitney Bowes inserters how many pages were in the statement and which inserts to put in the envelope.
"Now we can get this job out in less than three days," says Moschilli. Plus, the barcode removes the risk of double stuffing envelopes, he adds. What's more, the in-plant switched the mailing from a 10x13˝ envelope to a 6x9.5˝ envelope, saving big money on postage.
Providing support like this has earned the in-plant a stellar reputation at the Wellesley Hills, Mass.-based financial services company.
"People view us now as problem solvers," he says.
This is an enviable position for an in-plant, and Document Services has worked hard to attain it. Customers at Sun Life now invite the in-plant to their planning meetings before designing new mailings.
"We're at the table from the beginning, instead of getting a last-minute phone call," remarks Moschilli.
Lean and Busy
Document Services is a lean, extremely busy operation. Moschilli oversees nine employees in two New England locations: seven in a 2,000-square-foot, operation in Wellesley Hills, where the two-person night shift prints, sorts and delivers 500 to 700 jobs—primarily checks and statements—before 7 a.m.; and two in a 1,200-square-foot facility in Windsor, Conn., which essentially mirrors the technology in the main location. Both sites have Konica Minolta bizhub PRO 1200 printers with inline booklet making and perfect binding; both have Kodak Digimaster EX138s and Pitney Bowes DI950 FastPac inserters.
"If something were to happen in one location, we could switch and be printing all that work in the other location instantly," Moschilli remarks.