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Management Counts

Management Counts

By Ray Chambers

About Ray

Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.

Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
 

ACUP: Coming up on 50 years

Joe Goss, long-time printing director at Indiana University until he retired a year ago, introduced me to the Association of College and University Printers (ACUP) when I moved from the Texas Department of Human Resources to the University of Iowa in 1986 (I know, I’m showing my age), and I’ve been a member ever since. During that time ACUP has been a valuable resource, primarily by opening the door to its members’ knowledge and expertise. I also get to hang out with some really cool...  Read More >>

Just Say “No”...Really?

A recent post on one of the print sites got my attention. The author, apparently an executive at a commercial shop—you know, the ones that say that we in-plants don’t get it—asked the question (and I’m paraphrasing here): how much business does a customer have to do with your firm to in order for you to take her/him on as a client.

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Looking for Common Ground in Pittsburgh

It’s been several weeks since representatives of the in-plant community descended on Printing Industries of America (PIA) headquarters near Pittsburgh for an “In-plant/PIA Summit.” The summit was the brainchild of recently elected PIA board chairman Tim Burton and followed on the heels of unsuccessful merger talks between PIA and NAPL.  Read More >>

If I Wanted it Tomorrow, That’s When I’d Ask For it

You all know the drill: a customer shows up at the in-plant with a job that must be completed in an impossible time frame. The in-plant gets the job out on time, usually involving some heroic effort, and the customer fails to pick it up. Should you complain? Or see a rush job as an opportunity to add value, to show how an in-plant can contribute to the core purpose of the organization?  Read More >>

The Problem with Benchmarks

If you’re looking for a benchmark to evaluate your performance, we suggest that you continuously benchmark your pricing against the prices charged by available commercial alternatives. You are not competing with other in-plants; you are competing with the print shops that operate in your area.  Read More >>

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