When the print shop for the City of Longmont, Colo., wanted to improve its capabilities, it didn't send out e-mails to ask what type of services customers needed. Instead, staff went out to each customer and asked what they thought the in-plant was lacking. "There was an expression of a need for a wide-format [printer],” reports Richard Showers, in-plant manager.
Longmont, Colo.
It's official. We can now use the word “recession” to describe what all of us already knew was happening. Among those giving their budgets closer scrutiny this holiday season are the nation’s cities. Declining tax revenue is forcing many of them to eliminate services. Here in Philadelphia, the city plans to close libraries and keep public pools dry next summer as a way to help cope with lost revenue.
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