It’s Time to go Omni-Channel
Sponsored by: GMC Software Technology
Speakers: Arianna Valentini, Product Marketing Manager, GMC Software Technology; Rich Lloyd, Vice President of Sales, Service Providers, GMC Software Technology
When it comes to customer experience, “good enough” is no longer acceptable. Consumers expect to interact with companies on their preferred channel of choice and at the right time in the customer journey. As a result, enterprises are looking for partnerships with service providers that can help them deploy relevant, personalized omni-channel customer communications to enhance their overall customer experience strategies.
Effectively delivering omni-channel communications allows service providers to become part of the customer experience (CX) discussion with their customers. And supporting this approach requires a customer communications management strategy. During this webinar, GMC Software will show how service providers can leverage omni-channel communications to enhance their business beyond their traditional business.
In addition, this webinar will discuss: