It’s Time to go Omni-Channel
Sponsored by: GMC Software Technology
Speakers: Arianna Valentini, Product Marketing Manager, GMC Software Technology; Rich Lloyd, Vice President of Sales, Service Providers, GMC Software Technology
When it comes to customer experience, “good enough” is no longer acceptable. Consumers expect to interact with companies on their preferred channel of choice and at the right time in the customer journey. As a result, enterprises are looking for partnerships with service providers that can help them deploy relevant, personalized omni-channel customer communications to enhance their overall customer experience strategies.
Effectively delivering omni-channel communications allows service providers to become part of the customer experience (CX) discussion with their customers. And supporting this approach requires a customer communications management strategy. During this webinar, GMC Software will show how service providers can leverage omni-channel communications to enhance their business beyond their traditional business.
In addition, this webinar will discuss:
- How consumer demands have changed customer communications requirements
- What service providers should consider before omni-channel investments
- GMC Software customer success stories
- How GMC Software can help transform your business
Sponsored by GMC Software
Couldn’t make it on January 26th? No problem! In-plant Graphics & Printing Impressions webinars are archived for 90 days after the live event. Click here to register and get access to this webinar on-demand.